Privacy Statement
Your personal data and the protection of your privacy are very important to us, and we have made several changes to our privacy policies and processes in order to comply with the General Data Protection Regulation.
We care about your personal data and take great care in collecting and using it. All the data you provide us with is only used for administrative and statistical processing, as well as for the presentation and dissemination of products and services marketed within the real estate brokerage activity. The information is used solely and exclusively by our agency and members of our team. If you wish to exercise any of your rights, access, portability, rectification or forgetting, you should do so by contacting the agency or member of our team to whom you provided the information.
If you need any further clarification, you can contact us at privacidade@burgorealestate.com.
Personal Data
Interaction with our site should not only be interesting, but also a good experience for all users. In order for you to take advantage of all the interaction possibilities and all the services we offer you, it may be necessary to provide us with some of your personal data.
There are various contact forms on our website which are designed to allow you to get in touch with a Burgo - Real Estate representative who will help you with your request. Some of these forms ask for basic contact information such as your name, email and telephone number, while others ask for more detailed information such as your address. In all forms we take care to only collect the minimum information necessary to provide you with the service you are requesting. In no case are you obliged to provide us with any personal data, but if you don't we may not be able to provide you with the service you require.
Who has access to your information?
Whichever contact form you use on our site, we guarantee that your information will only be shared with a Burgo - Real Estate representative and never with anyone else. Normally you will be contacted by a Burgo - Real Estate representative and they will follow up your request for contact regarding a property.
How do we protect your personal information?
In our company your information can only be accessed by a Burgo - Real Estate representative using a username and password. Your personal information is always stored on secure servers that respect and comply with all the requirements of the GDPR in terms of the protection and processing of personal data.
Your rights
As the data subject, the Customer has the right to access all their data. They also have the right to demand its limitation, rectification, opposition or erasure within the legally imposed limits.
The Customer, as the data subject, also has the right to withdraw their consent to the processing of their data at any time. This change of consent does not compromise the lawfulness of the processing carried out on the basis of the consent previously given.
When it is technically feasible, the Customer may request the portability of their data to another controller, which will only be kept for the exercise or defense of claims.
Also for this purpose (the sole purpose of declaring, exercising or defending a right in legal proceedings), data may be stored when some of the rights identified above have been exercised.
In the event that you wish to exercise these rights or for any other additional question regarding data protection and processing, you should contact the person responsible in writing using the contact details below. You will always be asked for proof of the data subject's identity. In addition, if at any time you feel that your rights have not been properly protected, you can lodge a complaint with the National Data Protection Commission.
Further information can be found on the Commission's website https://www.cnpd.pt/.
Right of access to personal data
In accordance with the GDPR, any citizen has the right to access their personal data stored on our servers. You can request this by sending an email to privacidade@burgorealestate.com.
Right to be forgotten
The GDPR also gives you the right to ask Burgo - Real Estate to forget your personal data. To exercise your right to be forgotten, you must request this by emailing privacidade@burgorealestate.com.
As a customer, you can also request that they stop contacting you. In cases where you have had a business relationship with Burgo - Real Estate, such as a property transaction or have used any Burgo - Real Estate service in the past, it reserves the right to keep your information for the mandatory legal period.
In these cases, although it is not possible to exercise the right to be forgotten, you can choose not to be contacted and stop receiving marketing emails.
Your privacy and the protection of your personal data are very important to us, so we advise you to read this privacy policy to know and accept the conditions under which you provide your personal data and authorize its collection, use and disclosure in accordance with the rules set out herein.
PRIVACY POLICY FOR SITE USERS AND END CUSTOMERS
This website is operated by BURGO COERENTE, LDA., NIPC 514806591 and head office at Largo Conde Ottolini, 23 - 2º D, 1500-201 Lisboa (hereinafter Burgo - Real Estate). This privacy policy describes how we collect and process your personal data. Burgo - Real Estate is committed to protecting the personal data of its clients and website users, and to this end has drawn up this Privacy Policy in order to make known its commitment to and respect for the rules relating to privacy and the protection of personal data that we collect and process in compliance with the General Data Protection Regulation (GDPR).
1. Your personal data
During your visit to this website, we will automatically collect the following personal data about you:
- information about the pages you visit on this site;
- date and time of your visit,
- IP address,
- web browser,
- the website (URL) you visited before accessing this site and
- some cookies (see section 2.1 below and see also our cookie policy).
In addition we will collect any information you submit to us when using the contact forms available on this site.
We also obtain personal data from clients provided by members of the Burgo - Real Estate Team. The personal data we process in this context are:
- name;
- address
- telephone number;
- e-mail address;
- listings and information associated with the listing and
- data relating to individual real estate transactions.
In cases where we ask you to provide any personal data, there is no obligation to do so, but if you do not, you will not be able to use all the functions of our website or make use of our real estate services in general.
2. Cookies, Google Analytics, Facebook and AddThis plug-ins
2.1 Cookies
This website uses so-called cookies. A cookie is a small file that can be stored on your computer when you visit a website.
Cookies are generally used to provide website visitors with additional functionality within the website. They can, for example, be created to keep track of your visit and support your navigation on the site, help you continue where you left off and/or remember your preferences and settings when you visit the site again.
Cookies cannot access, read or modify any other data on your computer. Most of the cookies used on this website are so-called session cookies. They are deleted automatically when you leave the website.
There are also persistent cookies, which remain on your computer until you delete them in your browser. We use persistent cookies to recognize you when you visit this site next time.
If you want to control the cookies installed on your computer, you can modify your browser settings so that it notifies you when a website tries to install a cookie, or you can block cookies permanently. You can also delete cookies that have already been installed on your computer. See the 'Help' function in your browser for more information on how to carry out these steps.
Please note, however, that disabling cookies may affect your online experience and/or prevent you from taking full advantage of our website.
For more information on the use of cookies and how to block them, please visit allaboutcookies.org, youronlinechoices.eu (Europe).
If you have any questions or comments about our use of cookies, you can consult our cookie policy here or contact us at privacidade@burgorealestate.com.
2.2 Google Analytics
This website uses Google Analytics, an Internet traffic analysis service provided by Google, Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies to help us analyze how you use this website. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. Your IP address will be truncated by Google within an EU member state or other EEA state before being transmitted to the USA. Only in exceptional situations will your full IP address be transmitted to Google's servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You can prevent Google from collecting information (including your IP address) via cookies and processing this information by using this plugin in your browser and installing it: http://Tools.google.com/dlpage/gaoptout
Further information on the terms and conditions of use and data privacy can be found in the Google Analytics terms of service (https://www.google.com/analytics/terms/pt.html) or in the Google Analytics General Privacy Policy (https://support.google.com/analytics/answer/6004245?hl=pt). Please note that on this site, Google Analytics is supplemented by "GAT. anonymizeIp (); " to ensure the anonymous collection of IP addresses (IP masking).
2.3. reCAPTCHA V2
This website is protected from misuse of its forms by Google's reCAPTCHA tool.
You can consult the privacy policy and terms of service applicable to this tool at:
https://policies.google.com/privacy
https://policies.google.com/terms
2.4 Sharing on social networks
Our pages include plugins for the social networks Facebook, Whatsapp, YouTube and Spotify. When you visit our pages and if you use this content sharing option, you will establish a direct link to these platforms and their servers. The platforms can correlate your visit to our website with your user account. We declare that as the provider of this website we have no knowledge of the data transmitted or how these platforms may use it. For more information, please consult the privacy statement of each of the platforms.
3. Purposes for which we use your data
We use your personal data to make this website available to you as a user, to generate usage statistics, to improve and develop this website, to provide you with real estate brokerage services, to respond to requests and messages from you, to send you our newsletter if you have subscribed to it, to contact you about properties that may interest you, and to analyze your data in aggregate form for the purpose of analyzing our business.
4. Legal Basis for Processing
The legal basis for processing your data will be our existing legitimate interest (pursuant to Article 6(1)(f) of the EU General Data Protection Regulation, "GDPR").
5. Retention periods
We will retain your data that we collect automatically when you visit this website for a maximum of six months. If you have subscribed to our newsletter, we will keep your e-mail address until you unsubscribe from our newsletter. If you have registered on our website, we will retain your data for as long as your account exists and thereafter only if there is a legal obligation to retain your data.
5. Your rights
As the data subject, you have the right to access all your data. They also have the right to demand its limitation, rectification, opposition or erasure within the legally imposed limits.
The Customer, as the data subject, also has the right to withdraw their consent to the processing of their data at any time. This change of consent does not compromise the lawfulness of the processing carried out on the basis of the consent previously given.
When it is technically feasible, the Customer may request the portability of their data to another controller, which will only be kept for the exercise or defense of claims.
Also for this purpose (for the sole purpose of declaring, exercising or defending a right in legal proceedings), data may be retained when some of the rights identified above are exercised.
In the event that you wish to exercise these rights or for any other additional question regarding data protection and processing, you should contact the person responsible in writing using the contact details below. You will always be asked for proof of the data subject's identity. In addition, if at any time you feel that your rights have not been properly protected, you can lodge a complaint with the National Data Protection Commission.
Further information can be found on the Commission's website https://www.cnpd.pt/.
6. Contact us
If you have any questions or would like further clarification on the processing of your data, you can contact us at privacidade@burgorealestate.com.
Thank you for reading our Privacy Policy.